Terms of Supply
Version: v1
Effective Date: Jan 2026
1. Terms and Conditions
1.1 These are the terms and conditions of sale for Puraffinity Ltd, a company incorporated in England (registered number 09616956) with registered office at 58 Wood Lane, Scale Space, London, W12 7RZ (“Supplier”)
1.2 These terms and conditions form part of the agreement between the Supplier and Customer for the Products, Equipment and/or Additional Services along with each agreed Order Summary.
2. Interpretation
2.1 The following definitions apply in these Conditions:
Additional Services: means any additional services to be provided by the Supplier (if any), as set out in the applicable Order Summary.
Agreement: has the meaning given in the first Order Summary.
Business Day: a day (other than a Saturday, Sunday or public holiday) when banks in England are open for business.
Conditions: the terms and conditions set out in this document as amended from time to time.
Customer: means the customer identified in the first Order Summary.
Data Protection Legislation: any data protection legislation from time to time in force in the UK, including the Data Protection Act 2018, and any other directly applicable regulation relating to privacy (in each case as may be amended, updated or re-enacted from time to time).
Delivery: completion of delivery of Products, Equipment and/or Service Equipment in accordance with Condition 6.3.
Delivery Date: the date specified for delivery of Products, Equipment and/or Service Equipment in the applicable Order Summary.
Delivery Location: the address for delivery of the Products, Equipment and/or Service Equipment, as set out in the applicable Order Summary.
Equipment: means the equipment used to house the Product that is sold to the Customer, as more fully described in an Order Summary.
Equipment Provision Service Fee: means fee charged for the equipment provision service as specified in the Order Summary.
Equipment Provision Service: means the equipment provision services provided by the Supplier, as more fully described in the Order Summary.
Equipment Provision Service Period: means the equipment service period as specified in the Order Summary.
Effective Date: means the last date of signature of the first Order Summary (to which these terms are attached).
Force Majeure Event: an event or circumstance beyond a party’s reasonable control.
Order Summary: the order summary document setting out certain details of the Products, Equipment, Equipment Provision Service and/or Additoonal Service, the first of which these terms are appended to.
Prices: the prices of the Products, and Equipment (as applicable) and the fees for any Additional Services as stated in the applicable Order Summary.
Products: the products set out in the applicable Order Summary.
Risk Period: has the meaning provided at Condition 7.2.
Service Equipment: means the equipment used to house the Product that is provided to the Customer as part of the Equipment Provision Service, as more fully described in an Order Summary.
3. Commencement and Term
3.1 The Agreement shall commence on the Effective Date and shall continue, unless terminated earlier in accordance with Condition 15, until either party gives to the other party written notice to terminate. If Delivery of sold Products and Equipment, as applicable under any Order Summary has not been achieved when such notice to terminate is served, termination shall only occur when such Delivery is achieved. If the Supplier is also providing Equipment Provision Services, then termination shall occur upon expiry of the relevant Equipment Provision Service Period, where such expiry occurs later than the last Delivery of a sold Product or Equipment.
3.2 If there are no uncompleted Order Summaries as at the date notice to terminate is served under Condition 3.1, such notice shall terminate the Agreement with immediate effect.
3.3 The parties shall not enter into any further Order Summaries after the date on which notice to terminate is served under Condition 3.1.
4. Products and Equipment
4.1 The Products and Equipment, as applicable, are described in the applicable Order Summary.
4.2 To the extent the Products and Equipment, as applicable, are to be manufactured in accordance with a specification supplied by the Customer, the Customer shall indemnify the Supplier against all liabilities, costs, expenses, damages and losses (including any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest, penalties and legal and other reasonable professional costs and expenses) suffered or incurred by the Supplier in connection with any claim made against the Supplier for actual or alleged infringement of a third party's intellectual property rights arising out of or in connection with the Supplier's use of such specification. This Condition 4.2 shall survive termination of the Agreement.
4.3 The Supplier reserves the right to amend the specification of the Products and Equipment, as applicable, if required by any applicable statutory or regulatory requirement, and the Supplier shall promptly notify the Customer in any such event.
5. Quality of Products and Equipment
5.1 This Condition 5 applies where Products and Equipment, as applicable, are sold to the Customer.
5.2 The Supplier warrants that Products and Equipment, as applicable, supplied to the Customer by the Supplier under the Agreement shall:
5.2.1 conform in all material respects with their description and any agreed specification;
5.2.2 be free from material defects in design, material and workmanship;
5.2.3 be of satisfactory quality and fit for any purpose held out by the Supplier; and
5.2.4 comply with all applicable statutory and regulatory requirements.
5.3 Subject to Condition 5.4, if:
5.3.1 the Customer gives notice in writing to the Supplier within a reasonable time of discovery that some or all of the Products and/or Equipment, as applicable, do not comply with the warranty set out in Condition 5.2;
5.3.2 the Supplier is given a reasonable opportunity of examining such Products and/or Equipment, as applicable, and promptly given such data regarding the alleged defect as the Supplier may reasonably request; and
5.3.3 the Customer (if asked to do so by the Supplier) returns such Products and/or Equipment, as applicable, to the Supplier's place of business at Supplier’s cost, such cost not to exceed that which would apply were the goods being returned from the original delivery address of the Customer;
the Supplier shall, at its option, repair or replace the defective Products and/or Equipment, as applicable, or refund the price of the defective Products and Equipment, as applicable, in full.
5.4 The Supplier shall not be liable for the Products’ and/or Equipment’s, as applicable, failure to comply with the warranty set out in Condition 5.2 if:
5.4.1 the Customer makes any further use of such Products and/or Equipment, as applicable, after giving notice in accordance with Condition 5.3;
5.4.2 the defect arises because the Customer failed to follow the Supplier's oral or written instructions as to the storage, commissioning, installation, use and maintenance of the Products and/or Equipment, as applicable, (including but not limited to checking consumables);
5.4.3 the defect arises as a result of the Supplier following any drawing, design or specification supplied by the Customer;
5.4.4 the Customer alters or repairs such Products and/or Equipment, as applicable, without the written consent of the Supplier;
5.4.5 the defect arises as a result of fair wear and tear, wilful damage, negligence, or abnormal storage or working conditions; or
5.4.6 the Products and/or Equipment, as applicable, differ from their description or any agreed specification as a result of changes made to ensure they comply with applicable statutory or regulatory requirements.
5.5 Where the defect in a Product and/or Equipment, as applicable, returned by the Customer is not caused by the Supplier, the Supplier is entitled to charge for the shipping costs.
5.6 Except as provided in this Condition 5, the Supplier shall have no liability to the Customer in respect of the Products’ and/or Equipment’s, as applicable, failure to comply with the warranty set out in Condition 5.2.
5.7 These Conditions shall apply to any repaired or replacement Products and/or Equipment, as applicable, supplied by the Supplier.
6. Delivery
6.1 The Supplier shall ensure that:
6.1.1 each delivery of Products, Equipment and/or Service Equipment is accompanied by a delivery note that shows the order number, the type and quantity of Products, Equipment and/or Service Equipment , special store instructions (if any) and, if the relevant order is being delivered by instalments, the outstanding balance of Products, Equipment and/or Service Equipment remaining to be delivered;
6.1.2 if the Supplier requires the Customer to return any packaging materials to the Supplier, that fact is clearly stated on the delivery note. The Customer shall make any such packaging materials available for collection at such times as the Supplier shall reasonably request. Returns of packaging materials shall be at the Supplier's expense.
6.2 The Supplier shall take all reasonable endeavours to deliver the Products, Equipment and/or Service Equipment to the Delivery Location on the relevant Delivery Date. However failure to do so shall not be a breach of the Agreement where such reasonable endeavours have been applied.
6.3 Delivery is completed when the Supplier places the Products, Equipment and/or Service Equipment at the Customer's disposal at the Delivery Location.
6.4 The Supplier may deliver Products, Equipment and/or Service Equipment by instalments, which may be invoiced and paid for separately.
6.5 Delays in the delivery of Products, Equipment and/or Service Equipment shall not entitle the Customer to:
6.5.1 refuse to take delivery of the Products, Equipment and/or Service Equipment ;
6.5.2 claim damages; or
6.5.3 terminate the Agreement, subject always to Condition 15.
The Supplier shall have no liability for any failure or delay in delivering Products, Equipment and/or Service Equipment to the extent that any failure or delay is caused by the Customer's failure to comply with its obligations under these Conditions.
6.6 If the Customer fails to take delivery of any Products and/or Equipment within five (5) Business Days of the Supplier attempting to make delivery of such Products and/or Equipment, then, except where that failure or delay is caused by the Supplier's failure to comply with its obligations under these Conditions, the Supplier may resell or otherwise dispose of part or all of those Products and/or Equipment.
7. Title and Risk
7.1 Risk in Products and Equipment shall pass to the Customer on Delivery of the Products and/or Equipment at the Delivery Location.
7.2 Risk in any Service Equipment shall pass to the Customer on Delivery. Service Equipment shall remain at the sole risk of the Customer during the Equipment Provision Service Period and any further term during which the Service Equipment is in the possession, custody or control of the Customer (the "Risk Period").
7.3 Title to Products and Equipment shall pass to the Customer once the Supplier receives payment in full for them.
7.4 Any Service Equipment shall at all times remain the property of the Supplier, and the Customer shall have no right, title or interest in or to Service Equipment (save the right to possession and use of the Service Equipment subject to the terms and conditions of this Agreement).
7.5 Until title to Products and Equipment has passed to the Customer, the Customer shall:
7.5.1 store those Products and Equipment separately from all other goods held by the Customer so that they remain readily identifiable as the Supplier's property;
7.5.2 not remove, deface or obscure any identifying mark or packaging on or relating to those Products and Equipment; and
7.5.3 maintain those Products and Equipment in satisfactory condition and keep them insured for their full price against all risks.
7.6 The Customer acknowledges that it has no right to resell or use the Products and Equipment in the ordinary course of its business before the Supplier receives payment in full for them.
7.7 At any time before title to the Products and Equipment passes to the Customer, the Supplier may require the Customer to deliver up all the Products and Equipment in its possession that have not been resold, or irrevocably incorporated into another product and if the Customer fails to do so promptly, enter any premises of the Customer or of any third party where the relevant Products and Equipment are stored in order to recover them.
7.8 As between the parties the Customer is solely responsible for the removal or disposal of spent or used Products and Equipment.
8. Equipment Provision Services
8.1 This Condition applies where Service Equipment is provided as part of Equipment Provision Services.
8.2 Service Equipment (including any replacement items) shall at all times remain the property of the Supplier and the Customer shall have no right, title or interest in or to Service Equipment beyond the right to use subject to these Conditions.
8.3 During the Risk Period, the Customer shall, at its own expense, obtain and maintain insurance:
8.3.1 of the Service Equipment to a value not less than its full replacement value comprehensively against all usual risks of loss, damage or destruction by fire, theft or accident, and such other risks as the Supplier may from time to time nominate in writing;
8.3.2 for such amounts as a prudent owner or operator of the Service Equipment would insure for, or such amount as the Supplier may from time to time reasonably require, to cover any third party or public liability risks of whatever nature and however arising in connection with the Service Equipment; and
8.3.3 against such other or further risks relating to the Service Equipment as may be required by law, together with such other insurance as the Supplier may from time to time consider reasonably necessary and advise to the Customer.
8.4 The Customer shall, on demand, supply copies of the relevant insurance policies or other insurance confirmation acceptable to the Supplier and proof of premium payment to confirm the insurance arrangements. If the Customer fails to do so, the Supplier shall be entitled to effect and maintain the same, pay such premiums as may be necessary for that purpose, and recover the same as a debt due from the Customer.
8.5 The Customer shall give immediate written notice to the Supplier in the event of any loss, accident or damage to the Service Equipment.
8.6 The Customer shall, during the term of the Agreement:
8.6.1 ensure that the Service Equipment are kept and operated in a suitable environment, used only for the purposes for which it is designed, and operated in a proper manner by trained competent staff in accordance with any operating instructions;
8.6.2 maintain at its own expense the Service Equipment in good and substantial repair in order to keep it in as good an operating condition as it was on the Delivery (fair wear and tear only excepted), and shall be liable for the costs of repair or replacement of Service Equipment which are damaged;
8.6.3 make no alteration or repairs to the Service Equipment without the prior written consent of the Supplier;
8.6.4 keep the Service Equipment at all times at its premises and shall not move or attempt to move any part of the Service Equipment to any other location without the Supplier’s prior written consent;
8.6.5 permit the Supplier or its duly authorised representative to inspect the Service Equipment at all reasonable times and for such purpose to enter any premises at which the Service Equipment may be located, and shall grant reasonable access and facilities for such inspection;
8.6.6 maintain operating and maintenance records of the Service Equipment and make copies of such records readily available to the Supplier;
8.6.7 not, without the prior written consent of the Supplier, part with control of (including for the purposes of repair or maintenance), sell, offer for sale, underlet or lend the Service Equipment or allow the creation of any mortgage, charge, lien or other security interest;
8.6.8 not do or permit anything that will or may jeopardise the right, title or interest of the Supplier in the Service Equipment;
8.6.9 not use the Service Equipment for any unlawful purpose; and
8.6.10 ensure that the Service Equipment remains identifiable as the Supplier’s property and attach visible signage if so required by the Supplier.
8.7 The Supplier warrants that the Service Equipment shall (i) substantially conform to its specification (as made available by the Supplier); (ii) be of satisfactory quality; and (iii) be fit for the purpose held out by the Supplier.
8.8 The Supplier shall use all reasonable endeavours to remedy, free of charge, any material defect in the Service Equipment which manifests itself within twelve (12) months from Delivery, provided that:
8.8.1 the Customer notifies the Supplier of any defect in writing within ten (10) Business Days of the defect occurring or of becoming aware of the defect;
8.8.2 the Supplier is permitted to make a full examination of the alleged defect;
8.8.3 the defect did not materialise as a result of misuse, neglect, alteration, mishandling, or unauthorised manipulation by any person other than the Supplier’s authorised personnel; and
8.8.4 the defect is directly attributable to defective material, workmanship, or design.
8.9 At the end of the Equipment Provision Service Period or on earlier termination of the Agreement, the Customer shall:
8.9.1 subject to this clause 8.8, deliver up the Service Equipment at an address specified by the Supplier, or allow access for removal;
8.9.2 dispose of or procure disposal of any spent media and canisters containing spent media that may form part of the Service Equipment;
8.9.3 if so required by the Supplier, decontaminate the Service Equipment internally and externally prior to their return to the Supplier in accordance with clause 8.9.1, and on return of such Service Equipment provide the Supplier with a certificate of cleanliness or equivalent, confirming that such Service Equipment are safe for transport, warehousing and handling.
9. Additional Services
9.1 The Supplier shall provide the Additional Services as described in the Order Summary as applicable and shall co-operate with the Customer in all matters relating to the Additional Services.
9.2 The Supplier warrants to the Customer that it will perform the Additional Services with all reasonable care and skill.
9.3 The Customer shall co-operate with the Supplier in all matters relating to the Additional Services and provide such information as may reasonably be requested by the Supplier for the purposes of providing the Additional Services.
10. Price and Equipment Provision Service Fee
10.1 The Price , Equipment Provision Service Fee and any applicable payment schedule, shall be stated in the relevant Order Summary.
10.2 The Price excludes:
10.2.1 the costs of packaging, insurance and transport of the Products, and/or Equipment , which shall be invoiced to the Customer in addition to the Price; and
10.2.2 amounts in respect of VAT, which the Customer shall additionally be liable to pay to the Supplier at the prevailing rate (if applicable), subject to the receipt of a valid VAT invoice.
10.3 The Supplier may invoice the Customer for the Price and/or Equipment Provision Service Fee , each plus VAT at the prevailing rate (if applicable), at any time after the Supplier has informed the Customer it is ready and willing to deliver the Products, Equipment and/or Service Equipment (whichever applicable). The Supplier shall ensure that the invoice includes the date of the Order, the invoice number, the Customer’s order number, the Supplier’s VAT registration number, and any supporting documentation that the Customer may reasonably require.
10.4 The Customer shall pay invoices in full in cleared funds upon receipt of invoice. Payment shall be made to the bank account nominated in writing by the Supplier.
10.5 If the Customer fails to make any payment due to the Supplier under the Agreement by the due date for payment, then, without limiting the Supplier's remedies under Condition 15:
10.5.1 the Customer shall pay interest on the overdue sum from the due date until payment of the overdue sum, whether before or after judgment. Interest under this Condition will accrue each day at 4% a year above the Bank of England's base rate from time to time, but at 4% a year for any period when that base rate is below 0%.
10.5.2 the Supplier may suspend all further deliveries of the Products, Equipment and/or Service Equipment until payment has been made in full.
10.6 All amounts due under the Agreement from the Customer to the Supplier shall be paid in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law). The Supplier may at any time, without limiting any of its other rights or remedies, set off any amount owing to it against any amount payable by the Supplier to the Customer.
11. Compliance with Laws and Policies
11.1 In performing its obligations under the Agreement, both parties shall comply with all applicable laws, statutes, regulations from time to time in force.
11.2 The Supplier may terminate the agreement with immediate effect by giving written notice to the Customer if the Customer commits a breach of Condition 11.1.
12. Limitation of Liability
12.1 Nothing in these Conditions shall limit or exclude the Supplier's liability for:
12.1.1 death or personal injury caused by its negligence, or the negligence of its employees, agents or subcontractors (as applicable);
12.1.2 fraud or fraudulent misrepresentation; or
12.1.3 any matter in respect of which it would be unlawful for the Supplier to exclude or restrict liability.
12.2 Subject to Condition 12.1:
12.2.1 the Supplier shall not be liable to the Customer, whether in contract, tort (including negligence), misrepresentation, restitution or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with the Agreement; and
12.2.2 the Supplier's total liability to the Customer for all other losses arising under or in connection with the Agreement, whether in contract, tort (including negligence), misrepresentation, restitution or otherwise, shall not exceed the total of Prices paid in any 6 month period.
13. Confidentiality
13.1 Each party undertakes that it shall not at any time during the Agreement, and for a period of five years after termination or expiry of the Agreement, disclose to any person any confidential information concerning the business, affairs, customers, clients or suppliers of the other party, except as permitted by Condition 13.2.
13.2 Each party may disclose the other party's confidential information:
13.2.1 to its employees, officers, representatives, contractors, subcontractors or advisers who need to know such information for the purposes of exercising the party's rights or carrying out its obligations under or in connection with the Agreement. Each party shall ensure that its employees, officers, representatives, contractors, subcontractors or advisers to whom it discloses the other party's confidential information comply with this Condition 13; and
13.2.2 as may be required by law, a court of competent jurisdiction or any governmental or regulatory authority.
13.3 No party shall use the other party's confidential information for any purpose other than to exercise its rights and perform its obligations under or in connection with the Agreement.
13.4 The Supplier shall be entitled to reference the name of the Customer as a customer of the Supplier and display the Customer’s logo in relation to the Supplier’s advertising and promotion, subject to the prior written consent of the Customer being obtained, which consent shall not be unreasonably withheld or conditioned.
14. Intellectual Property and Use Restrictions
14.1 All intellectual property rights in the Products, Equipment and/or Service Equipment, and Additional Services (“Products IP”) remain owned by, or validly licensed to, the Supplier. No right of use of Products IP is granted under the Agreement and all use of the Products, Equipment and/or Service Equipment, beyond the use for which the Products, Equipment and/or Service Equipment are provided, is prohibited.
14.2 The Customer warrants that it will not attempt to decompile, deconstruct or reverse engineer the Products, Equipment and/or Service Equipment or otherwise attempt to identify their chemical or molecular structure or assess their regenerative or other capabilities.
15. Termination
15.1 Without limiting its other rights or remedies, either party may terminate the Agreement with immediate effect by giving written notice to the other party if:
15.1.1 the other party commits a material breach of any term of the Agreement and (if such a breach is remediable) fails to remedy that breach within 20 days of that party being notified in writing to do so;
15.1.2 the other party takes any step or action in connection with its entering administration, provisional liquidation or any composition or arrangement with its creditors (other than in relation to a solvent restructuring), obtaining a moratorium, being wound up (whether voluntarily or by order of the court, unless for the purpose of a solvent restructuring), having a receiver appointed to any of its assets or ceasing to carry on business;
15.1.3 the other party suspends, or threatens to suspend, or ceases or threatens to cease to carry on all or a substantial part of its business; or
15.1.4 the other party's financial position deteriorates so far as to reasonably justify the opinion that its ability to give effect to the terms of the Agreement is in jeopardy.
15.2 On termination of this Agreement, if the Supplier has provided Service Equipment:
15.2.1 the Supplier’s consent to the Customer’s possession of the Service Equipment shall terminate; and
15.2.2 the Supplier may, by its authorised representatives, without notice, retake possession of the Service Equipment and for this purpose may enter the premises at which the Service Equipment are located.
15.3 Termination of the Agreement shall not affect any of the parties' rights and remedies that have accrued as at termination, including the right to claim damages in respect of any breach of the Agreement which existed at or before the date of termination.
15.4 Any provision of these Conditions that expressly or by implication is intended to come into or continue in force on or after termination shall remain in full force and effect.
16. Dispute Resolution
16.1 If a dispute arises out of or in connection with the Agreement or the performance, validity or enforceability of it (“Dispute”) then the parties shall follow the procedure set out in this Condition:
16.1.1 either party shall give to the other written notice of the Dispute, setting out its nature and full particulars (“Dispute Notice”), together with relevant supporting documents. On service of the Dispute Notice, the project managers of the parties shall attempt in good faith to resolve the Dispute;
16.1.2 if the project managers of the parties are for any reason unable to resolve the Dispute within 30 days of service of the Dispute Notice, the Dispute shall be referred to the CEO (or equivalent) of the parties (or their respective nominees) who shall attempt in good faith to resolve it; and
16.1.3 if the parties CEOs (or equivalents or nominees) are for any reason unable to resolve the Dispute within 30 days of it being referred to them, the parties will attempt to settle it by mediation in accordance with the CEDR Model Mediation Procedure. Unless otherwise agreed between the parties, the mediator shall be nominated by CEDR. To initiate the mediation, a party must serve notice in writing (“ADR notice”) to the other party to the Dispute, requesting a mediation. A copy of the ADR notice should be sent to CEDR. The mediation will start not later than 14 days after the date of the ADR notice.
16.2 No party may commence any court proceedings in relation to the whole or part of the Dispute until 60 days after service of the ADR notice, provided that the right to issue proceedings is not prejudiced by a delay.
17. General
17.1 Entire Agreement: The Agreement shall be governed in all respects by these Conditions and each Order Summary. The Supplier shall not be bound by any terms or conditions set out in any other order form, documents or correspondence of the Customer. These Conditions shall supersede and prevail over any other terms and conditions stipulated or referred to by the Customer, and no addition, alteration or substitution of these Conditions will bind the Supplier or form part of any Agreement, unless expressly accepted in writing by an authorised officer of the Supplier.
17.2 Force Majeure: The Supplier shall not be responsible or liable for any loss or damage whether direct, indirect or consequential, arising from any delay or default in the performance of any of the Supplier’s obligations in terms of these Conditions where such delay or default arises as a result of any circumstances or conditions beyond the reasonable control of the Supplier. The Supplier shall be entitled to terminate the Agreement without liability to the Customer in the event that the ability of the Supplier to deliver the Services is delayed, hindered or prevented by circumstances beyond its reasonable control.
17.3 Waiver of Rights: No failure or delay by the Supplier to exercise any right or remedy provided under the Agreement or by law shall constitute a waiver of that or any other right or remedy, and the single or partial exercise of such right or remedy shall not prevent or restrict the further exercise of that or any other right or remedy.
17.4 Variation: No variation of the Agreement shall be effective unless it is in writing and signed by the parties.
17.5 Invalidity: The invalidity of any of these Conditions shall not affect the validity of any other provision.
17.6 Severability: Each of these Conditions shall be separate and severable and shall be enforceable accordingly.
17.7 Relationship of Parties: Nothing in these Conditions shall constitute or be deemed to constitute a partnership or joint venture between the parties, or shall constitute either party as the agent, employee or representative of the other party. The parties to the Agreement are independent parties.
17.8 Third Party Rights: No rights are given or created under this Agreement to any third party to enforce any term of the Agreement.
17.9 Assignment: Neither party shall, without the prior written consent of the other party, assign, transfer or sub-contract all or any of its rights or obligations under the Agreement except for the Supplier’s right, at its discretion to appoint suitably qualified consultants to assist with the Services, whose performance the Supplier remains liable for.
17.10 Notices: Any notice required to be given, shall be deemed to have been served (i) six (6) business days after time of posting if sent by airmail (ii) forty-eight (48) hours after time of posting if sent by first class or prepaid UK post or (iii) at the time of delivery, if delivered personally, by commercial courier or sent by e-mail.
18. Governing Law and Jurisdiction
These Conditions and any other provisions which constitute an Agreement between the parties in relation to the supply of the Services shall be governed by and construed in all respects in accordance with the laws of England and Wales. The parties submit to the non-exclusive jurisdiction of the English and Welsh courts for the determination of any question or dispute between them.